Last updated: July 2026
Monogram Capital Management Limited is committed to providing a high standard of service. If you have a complaint, we want to hear from you.
We handle all complaints promptly, fairly, and transparently in compliance with FCA requirements.
How to Complain
- Submit by email to info@monograminvest.com
- Include: full name, contact details, clear description of your complaint, and any relevant dates or reference numbers.
What Happens Next
- Acknowledgement: within 5 business days.
- Resolution: we aim to resolve complaints and issue a written Final Response Letter within 8 weeks of receipt. If we are unable to resolve your complaint within 8 weeks, we will write to you explaining the reason for the delay and providing an expected resolution date. Our Final Response Letter will set out our conclusions and will inform you of your right to refer your complaint to the Financial Ombudsman Service.
If You Remain Unsatisfied
If you remain dissatisfied following receipt of our Final Response Letter, and you are an eligible complainant as defined under the FCA's Dispute Resolution rules (DISP), refer your complaint to the Financial Ombudsman Service within 6 months of the date of our Final Response Letter. Please note that not all professional clients will qualify as eligible complainants for FOS purposes. International clients and professional investors who do not qualify as eligible complainants for FOS purposes should seek advice on the regulatory redress mechanisms available in their own jurisdiction.